Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further. tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID).does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button).
#Login to hbo max serial#
Restart your Roku device through Settings > System > Power > System restart.Check for a system update through Settings > System > Software update.If you are still experiencing an issue with channel authentication or crashing on the Max channel, we would recommend trying again at a later time as well as taking the following troubleshooting steps: Please be aware that we believe the issue of being unable to authenticate and channel crashing has been resolved for the majority of customers.įor customers who are stuck on the Max channel splash screen, please see this Community post: Max channel stuck on splash screen The HBO Max app can run even on older versions of each of these, but you may find that the streaming quality is not as good as it is on newer Fire devices versions. This means Fire tablets from 2014 and newer fit the profile. Thanks for the posts regarding the issue you are experiencing with the new Max channel. HBO Max supports Amazon Fire tablets that are 4th generation and later as per the streaming platforms website.
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